Effective Date: [02-02-24]

Eligibility

Returns must be initiated within 30 days of the shipping date. Requests submitted after this period may not be accepted.

Condition Requirements

To be eligible for a return or exchange:

  • Items must be unused, unworn, and in saleable condition
  • All original tags and packaging must be intact
  • For footwear, the original box and included accessories must be returned

We reserve the right to reject returns that do not meet these conditions.

Final Sale Items (Non-Returnable)

The following items are considered final sale and cannot be returned or exchanged:

  • Discounted or sale items
  • Collaboration and limited-edition collections
  • Underwear, boxer briefs, and socks (for hygiene reasons)
  • Sunglasses

Return Instructions (U.S. & Domestic Orders)

  • Initiation: Contact our support team within 30 days of delivery
  • Authorization: A Return Authorization Number (RAN) may be required before sending your item
  • Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Processing Time: Returns are processed within 7–14 business days after receipt and inspection

Return Instructions (International Orders)

  • All international returns must follow our approved return process provided by our support team
  • You must include the original packing slip with your return
  • We are not responsible for lost or delayed returns sent outside of our approved method

Exchanges

Domestic Orders (U.S.)

  • Exchanges are accepted within 30 days for full-priced items only
  • Final sale items are not eligible for exchange
  • If the requested item is unavailable, a refund will be issued instead

International Orders

  • Exchange requests are subject to product availability
  • In most cases, returns will be processed as refunds, and a new order must be placed

Refunds

  • Refunds are issued to the original payment method only
  • Please allow 5–30 business days for the refund to appear, depending on your bank or payment provider
  • Original shipping fees are non-refundable

We do not offer refunds in the form of store credit, gift cards, or cash alternatives.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue by offering a replacement or refund.

Important Notes

  • Returns that do not comply with this policy may be refused
  • We are not responsible for lost, stolen, or delayed return shipments
  • Customers are responsible for ensuring accurate return details

Contact Us

For return requests or questions, please contact our customer support team: Shop@projectgrr.com

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